Software companies are continuing to confront different billing models as they change how they sell software. Although a move away from perpetual licence and maintenance to subscription models is being made, purely subscription providers are also investigating an approach based on actual customer usage. Therefore, it is important that billing software systems have visibility in real-time, of core business transactions. Something that standalone billing systems are not able to do.
To enable this requirement, business management software systems must have a billing component as part of their core infrastructure. And overall, software companies face the challenge of managing billing across hybrid business models.
Software companies are also continuing to expand into global markets, and with global expansion comes both country and region-specific requirements. Choosing a back-office system with the capability of handling multi-currencies, multi-languages and which can also scale appropriately when new offices are required is fundamental to successful expansion. As is sophisticated reporting that can segment the business by region, item groupings and offerings.
Any back-office operations also need to work effectively across the organisation, so that all departments are aligned accordingly. Giving management and teams better access to accurate information for KPIs, budgets, results and projects.
Ultimately, a robust Enterprise Resource Planning (ERP) system can help you to reduce your close time, your use of spreadsheets and provide you with improved visibility for both management and front-line employees.