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Overview

NetSuite's integrated customer service management solution gives you a 360-degree view of customers. It helps to improve customer satisfaction, attract new customers and lower service costs.

Excellent customer service across every touchpoint

Customer service software provides everybody who interacts with the customer, from sales, support, service to fulfillment, complete access to key customer data in real-time. This enables better support for your customers, whether cross-selling or upselling.

Benefits:

  • Increase in customer satisfaction as support teams can access customer information anytime and from anywhere.
  • Reduced costs for customer care through a robust knowledge base in a customer portal
  • Increased efficiency and productivity via improved customer visibility and appropriate case assignments
  • Drive incremental revenue and empower sales, service and support representatives

We have found it so much easier to manage our customer relationships and have benefited directly from having all information in one place. 



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